Refund Policy

Last Updated: 04/02/2026

At A1 Vinyl, all products are made with care and attention to quality. Because many of our items are custom-made, please review our policy carefully before placing an order.

1. All Sales Policy

All sales are considered final unless otherwise stated below. We do not offer refunds for:

• Incorrect orders placed by the customer
• Change of mind after purchase
• Custom or personalized items

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right.

To be eligible:

• You must contact us within 3–7 days of delivery
• Provide your order number and photos of the issue

Once approved, we will:

• Send a replacement at no cost, or
• Issue a refund (at our discretion)

3. Returns (Non-Custom Items Only)

For non-custom products (if applicable):

• Returns must be requested within 14 days of delivery
• Items must be unused and in original packaging
• Customer is responsible for return shipping costs

4. Order Changes & Cancellations

Orders may only be canceled or modified before production begins.
Once production has started, the order cannot be changed or canceled.

5. Shipping Issues

• We are not responsible for delays caused by carriers
• If a package is lost or damaged in transit, we will assist in filing a claim
• Incorrect shipping addresses provided by the customer are not eligible for refunds

6. Refund Processing

If a refund is approved:

• It will be issued to the original payment method
• Please allow 5–10 business days for processing

7. Contact Us

For any issues or questions, contact us